On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which must have been 6.five hrs. We boarded about 30 min late, only to listen to from your captain that we ended up even now watching for fuel and however did not have confirmation concerning when, but that it might consider at least 20 min to refuel. Lastly soon after one hour about the aircraft, we experienced refueled, only to hear that an armrest was broken and we had been waiting for a repair service. We were within the prepare for one.5 hrs, prior to choose-off. WHY, would you board travellers on that extended of the flight In advance of refueling, Particularly not acquiring an ETA to the gas?
Once we arrived in Portland our luggage weren't there, and American airline individuals were quite wonderful and said they might be introduced out the following day.
I had been delayed on Monday feb 15th twice just before remaining cancelled and bumped to Tuesday. Whilst I was pissed off I recognized. Then at 10:30pm I receive a text saying my Tuesday flight was cancelled till Wednesday.
Doubt if any individual reads this but AA may be the worst airline on the planet. Didn’t fly them For many years because of inner troubles.
My journey was a catastrophe and AA will suppose duty for their abject failure to carry out a essential service of everyday travel.
She was fantastic And that i hope she is over the flight following spet Once i am heading back again to St Thomas Many thanks Mike
I value you are dealing with a merger and several personnel could be a lot less than thrilled, but this Mind-set really should not be obvious in your buyers who are just calling to have some help.
Inspite of what took place on this event, we hope you might carry on to pick out American Airways on your journey wants. We're going to work flat out to make certain you receive the service you anticipate and are worthy of.
Upcoming, we want to reassure you that we appreciate all feedback. We happily share compliments with the employees who earn them. Make sure you be assured that we will also be dedicated to answering every single criticism we acquire, along with a agent from our Office will get back again to you as quickly as possible.
it's pitiful to have to report that my various e-mails to Purchaser Relations haven't been answered as of to this point October 29, a total lack of quite possibly the most elementary courtesy toward an 84 yrs aged Very first-Course passenger and Recurrent Flier….
My son experienced the worst experience on your airline. I are not able to tell you the influence it experienced….He was on account of fly into Pittsburgh from Miami — his flight was cancelled. He discovered the Saturday night ten hours prior to his flight. He was then on keep for an exceedingly while when they have been trying to reroute him. He had an audition Along with the Pittsburgh Symphony to the Monday morning the following day. Then the routed him on Yet another pop over to this web-site flight with quite nominal time for you to transfer. 30 minutes. He got to the airport, that flight was delayed and he would miss out on the transfer. They located another flight but just one seat, which he could not do resulting from The point that he needed to buy his cello. Time soon after time he was on hold as well as the agents weren't rather helpful. Last but not least he ended up owning to simply accept the sole chance which was a flight to Charlotte followed by a stay right away and after that on to Pittsburgh with any luck , one hour previous to audition. They said they may not give him a resort voucher in excess of the telephone or for the ticketing space, but there could well be lots of folks handing them out in Charlotte.
Hi, I necessary to change this reservation, I booked this flight, I bought insurance plan, I’m needing to go pay a visit to my mom who has terminal Mind most cancers, I’ve been traveling American The entire time to get to view her. I have already been getting insurance each time, and this time, My husband is snowed in and can’t appear home in time and energy to seem following my kids so I'm able to depart. I are about the cellphone now for more than 1 hour looking to change or get anything likely with my flight with Totally no results as well as journey insurance plan you deliver and advertise as won't protect this sort of trip alter crisis (!
Whenever we concluded dealing with Immigration and Customs and baggage and we experienced Fantastic issue finding the A person AA Purchaser Service individual who was incredibly challenging to deal with concerning the preparations for that evening and next morning. We discovered that there have been no hotel rooms readily available. At 11.45 pm he at last gave us a voucher with the 9AM flight the following morning and a $12 voucher for foodstuff.
American Airlines features flights, lodges, cars and trucks, vacations, cruises and activities – but the corporate is most well-known for flights originating in the United States. The official Site provides tons of knowledge for men and women wishing to e book flights, such as direct booking from the web site or by way of cellphone connection with purchaser service.